FAQ

Is the Pops Orchestra part of the Cleveland Orchestra?

No! Although we share the same venue, The Cleveland Pops Orchestra is a separate company and is not associated with The Cleveland Orchestra. The Cleveland Pops Orchestra with Carl Topilow performs the highest quality symphonic pops music to entertain and enrich a wide and diverse audience. We are a completely different and independent non-profit organization with specific focus on popular orchestral music. 

What kind of music will I hear?

You will hear music come to life from film and television to the music of Broadway, Hollywood, jazz, big band, and light classics! Come prepared to be humming along and tapping your feet! You”ll be sure to recognize tunes from the Pops!

What should I wear?

There is no official dress code for the Cleveland Pops Orchestra! Some people may be dressed up for a night out, others will be more causal, some people will come from work, and some may even be in jeans. The most important thing is to be comfortable!

When should I arrive?

We suggest arriving at least 30 minutes prior to the scheduled showtime. Give yourself enough time to find parking, explore Severance Hall and find your seats.

Where should I park?

Check out the info on this page: Venue Information to learn more about parking near Severance Hall.

How do I find my seat?

Severance Hall has ushers that will be at every show to assist you in finding your seats. Tickets will be labeled with a section, row and seat number.

How long do the concerts last?

Our concerts usually run about 2 hours which includes a 15 minute intermission about halfway through the show.

When do I clap?

Audience members usually applaud at the beginning of the concert when the lead violinist enters to tune the orchestra, and then applaud again when maestro Carl Topilow comes onstage. The audience will usually applaud at the end of each piece as well. If you aren’t sure, just follow along with the rest of the audience!

What should I do if I arrive late?

If you arrive late, you will be instructed to wait in the back until the current musical piece has concluded. Once the piece is over, ushers will direct you to your seats.

How much are tickets?

Ticket prices vary based on where your seat is located and what concert you are attending but tickets for the regular concert season start at just $29!

Do you offer discounts?

The best way to save, is always to become a subscriber! You can also join our email list for other special discounts throughout the season!

At every concert we do offer student tickets for $10 at the door on the day of the show. (*Subject to availability. Valid student ID is required.)

We also offer a special discount to military members at our American Salute concert at the end of the season. Call 216-765-7677 for details and promo code.

What if I can’t use my tickets?

All ticket sales are final. If you purchased tickets but something else comes up and you cannot make the concert that you intended to, you can choose to donate your tickets back to the Pops and write it off as a tax deduction. Tickets must be donated before the concert. You can also give the tickets to a friend that you think may enjoy the concert. Subscribers have special privileges to exchange tickets out for a different show.

What accommodations are made for accessibility needs?

Severance Hall does a wonderful job at making the facility accessible to all patrons. You can make any special accommodations by calling the the Severance Hall box office at 216-231-1111 and asking for the “House Manager”. To receive additional information visit Severance Hall’s info page here.

Still Have Questions?

Give us a call! 216-765-7677