COVID-19 Precautions for Upcoming Concert Season Updated 9/7/2021 at 4pm

The health and safety of our patrons, staff and musicians is a top priority for the Cleveland Pops Orchestra. For the upcoming 2021-2022 Concert Season, the Cleveland Pops Orchestra will be adhering to the COVID-19 safety policies set by Severance Hall and Playhouse Square.

Severance Hall Guidelines:

Beginning Wednesday, September 15, 2021, everyone coming to Severance Hall for concerts and events will be required to wear a mask. Guests will be required to show proof of full Covid-19 vaccination or, should they be unable to be vaccinated, provide a negative Covid-19 PCR test that has been taken within 72 hours prior to entering.

These requirements were developed in consultation with the Cleveland Clinic in response to the rise in the number of Covid-19 cases due to the highly contagious Delta variant. Guests who are unable to provide verification of vaccination or choose not provide a negative Covid-19 PCR test may contact the Ticket Office to discuss flexible options for their tickets or request a full refund of their purchase.

Any guests who are feeling ill or experiencing symptoms related to a cold or infectious disease are asked to stay home.

To ensure your experience is as safe as possible, we continue to consult with The Cleveland Clinic and local public health authorities for health and safety guidelines. These include, but are not limited to, meeting HV/AC air filtration and circulation system requirements, enhanced cleaning procedures, and providing hand sanitizer throughout the venue. As always, the safety of our audiences, musicians, staff, and volunteers remains our top priority.

These requirements will be in place on an ongoing basis, subject to regular review and re-evaluation as the situation continues to evolve.

Proof of Vaccination or Negative PCR Test
Guests will be required to show proof of full Covid-19 vaccination of a World Health Organization (WHO) or U.S. Food and Drug Administration (FDA) approved or authorized vaccine, with vaccination completed at least two weeks prior to the performance date.  Alternatively, guests who cannot be vaccinated may provide proof of a negative PCR test that has been completed within 72 hours of performance date.  Ticket holders will receive specific instructions on how to provide this information for entry in advance of the performance or event.

Proof of vaccination or negative PCR test must be presented every time when entering Severance Hall through one of the following methods:

  • Touchless verification using the CLEAR App.
  • By showing original vaccination card or a photograph of it on a cellphone, along with a valid driver’s license or other government-issued photo ID.
  • Masks will be required for all audience members inside of Severance Hall, regardless of vaccination status or a negative Covid-19 test.  

Face Mask Requirement
Every guest, regardless of vaccination status, is required to wear a face covering at all times and in all areas of Severance Hall, including while seated during the performance. Face coverings should be worn properly, covering the nose and mouth, and meet Centers for Disease Control and Prevention (CDC) standards. Neck gaiters and bandanas are not permitted. Patrons arriving without appropriate face coverings will be provided a disposable face mask upon entry to Severance Hall.

Children under the age of 12
Children under 12 who cannot be vaccinated must provide a proof of a negative PCR test that has been completed within 72 hours of performance date and wear a mask at all times at concerts and events at Severance Hall.

Playhouse Square Guidelines:

Vaccination Required

All audience members must be fully vaccinated against COVID-19.

  • “Fully vaccinated” means that 14 days have passed since either the second shot of a CDC or WHO-approved two-shot vaccine or since the administration of a CDC or WHO-approved one-shot vaccine.
  • Those audience members who cannot be vaccinated will be required to provide proof of a negative test result from a lab-certified antigen COVID-19 test taken within six hours prior to entering the theater or a negative test result from a PCR COVID-19 test taken within 72 hours prior to entering the theater. Tests are available free of charge at local drugstores. More information is available on local or state Department of Health websites.
  • Ticket holders for performances at Playhouse Square will receive information regarding how to verify proof of vaccination or negative tests.
  • Children age two and under are not permitted in Playhouse Square venues at any time.

Stay Home if Ill

Ticket holders who have been exposed to COVID-19 and/or are experiencing symptoms are asked to remain at home and contact Playhouse Square to discuss flexible options for their tickets.

Masks Required

Masks are required for entry into all areas of Playhouse Square.